If a customer wishes to return goods, you are able to create a Return Materials Advice (RMA) or Credit directly from either a delivery or a sales invoice, without the need to re-enter any information. Alternatively, you can create 'price only' credits (invoices also) to correct pricing errors without the need to return product back to stock. These combined features ensure that the transactions are linked for correct margin analysis via the Business Intelligence (BI) module.
The warranty control system allows you to validate prospective returns against the warranty supply details and expiry date. This is especially useful for serial numbered products, (e.g. electronics).
Once you have returned the items back into stock, they are fully traceable through the De Facto Stock Control and Warehouse Management System. The workflow process will then move through to the issuing of an authorisation, repair, exchange, refund or credit. The integrated repair process uses the De Facto® Manufacturing module, which will ensure that repaired components and exchanges are traceable back to the customer.
Detailed returns analysis can be performed to meet internal, customer and supplier requirements. This is ideal when dealing with large retailers and suppliers. The margin impact of the process can be highlighted within reports generated by the De Facto BI module.
All documentation required for the post-sales transactions can be generated to any design, in many forms such as email, print and EDI. The document options used can be set globally and / or defined by customer, using the powerful document profile options.
Contact us today to discuss your business needs with our software team.