Looking to strengthen their project and customer relationship management, Fells needed a solution which could handle these aspects whilst their sales reps were on the go.
Already utilising De Facto’s comprehensive CRM system to manage their customer information, the key was to make this information available for Fells to access wherever and whenever they needed it.
What our client said...
"Being able to use the eCRM system on an iPad and on any desktop browser means that our sales reps can access the information they need, the moment they need it."
Nick, Associate Director of Finance,
John E Fells & Sons Ltd
De Facto’s eCRM application has dramatically increased the accessibility of customer data, including aspects such as customer contact details, specific customer pricing and sales reports. Meanwhile, the system also provides complete visibility of Fells' diary events, allowing the planning and management of their reps' activity from anywhere. Built specifically for the iPad (whilst also compatible on browsers and other devices), Fells' reps are able to access any data required, whether out on the road or face to face with a customer at their premises.