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De Facto Software Ltd.
Epsilon House
West Road
Ransomes Europark


01473 276555

Office Hours

Monday — Friday


Online Services

Add a Live Support application to your website and increase customer satisfaction

Customer care

The Live Support tool helps you keep your customers happy

Live Support Tool


Convert your website visitors into sales using our intuitive instant messaging chat tool

  • Communicate with your website customers in real-time, giving them the answers they want – quickly
  • Provide instant technical support, increasing customer satisfaction while reducing support costs
  • In-built ‘Call me back’ feature puts visitors in touch with your customer support reps
  • Can be customised to suit the look and feel of your website for seamless design integration
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De Facto’s Live Support Tool allows you to communicate with your website visitors using a real-time instant messaging customer chat application.

Answer enquires in an E-Commerce environment.

Convert potential customers into sales, by bridging the gap between yours and your customer’s communication.


Provide instant technical support.

Reduce support costs whilst maximising customer satisfaction. Operators can manage several support issues concurrently, improving your support team’s productivity and customer service levels.

Seamless Design Integration.

Unlike many ‘off-the-shelf’ customer chat tools, our tool has a fully customisable front-end interface for total convergence with your website’s design.

“Call me back” feature.

De Facto’s Live Support app includes an in-built “call me back” system which allows website visitors to submit their name, telephone number and a message to your customer support reps for a call back. Our customers have successfully used the “call me back” system to improve their customer support and sales. 

Strengthen connections with your customers.

Main Live Support features:
  • Use as a stand-alone product or integrate with your CRM business software.
  • Compatible with all popular browsers (Microsoft® Internet Explorer, Mozilla® Firefox, Apple® Safari, Google® Chrome)
  • Save and retrieve customer chat history when integrated into your business software.
  • See pending visitor notifications for effective management.
  • Customisable design.
  • Extract customer data from your business database during live chat, for improved proficiency.

Encourage initial contact with a non-intrusive, browser-based solution.

Entirely browser-based solution for both the customer and operator means there is no need for either party to install additional software, or log-in, making it a fast and simple way to communicate.

Break the initial contact barrier and alleviate pressure felt by some visitors when contacting businesses by telephone.

Deliver quality support with valuable customer identification.

Integrate with your CRM software for superior customer management. Using the tool within your software, you can load existing customer data against the ID that the customer specifies when initialising the conversation. This speeds up processes and creates a more personalised experience that your customers will recognise and appreciate.


Get in touch

Contact us today to discuss your business needs with our Online Services team.
Phone icon  01473 276555


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