Case Study

APS Logistics needed a new management information system, in order to enhance and develop their customer services, storage and distribution operations. The Distribution and Manufacturing module enables them to record information in much greater detail, and to generate reports which provide a deeper breakdown of individual functions and activity than was previously possible.

The remit for APS Logistics is to deliver the right item to the right place at the right time and to be able to report on every movement/transaction in a varying degree of details as determined by their client. 

For APS, De Facto ERP has proved to be a flexible system, and one which has enabled them to increase the flexibility of their managed solutions. It easily accommodates the widely varying scale and details of their clients. For example, at one end of the scale, APS stores just 40 items for despatch to 300 delivery points, while at the other end, more than 2000 items are held in stock and delivered to over 2000 locations.

APS needed to strengthen their project and customer relationship management. Prior to utilising De Facto’s Customer Relationship Management (CRM) solution, APS were using Outlook to record project dates and organise staff and documentation. The organisation of a project and the dates would simply be blocked on Outlook’s calendar feature and all related project information would be disparately located across various spreadsheets and work documents.

The implementation of De Facto’s CRM module and consolidation of all this information means they can access documentation from one place, along with the better management of staff involved in a particular project. APS have also benefited from the integration between Job Costing and CRM allowing them to record staff time against project events using time sheets.