Coe Vintners
ERP Solution for a Dynamic, Expanding Wine Importer and Trader 
Kieth Anderson, IT Manager at HwCg describes why they needed to find a new ERP system: "When HwCg began, we initially started with a business system called Vinopac. It was a small system, and we felt that it had effectively come to the end of its development cycle. We felt that it wasn't moving forward, and that support was poor. We were expanding rapidly, and the system couldn't keep up with our evolving demands."
To find out how de Facto S5 can benefit your business, Contact Us now on 01473 417 200 or Email Us.
A Smooth Implementation Process
"The process went exceptionally well. I have a long history in IT, and believe me, I've seen projects go wrong many times. Due to the particular situation we found ourselves in, we needed to have the system up and running a mere 6 weeks from first seeing it! De Facto's implementation team supported us throughout the process, and from the moment we went live, all our processing was in place, and working well. Between us, we achieved an amazing result!"
Training and Change
"Our team attended De Facto's major training sessions, and in turn, engaged in knowledge transfer with our staff. They got used to the system extremely quickly, and within two or three days were at home with S5. Managing change is sometimes difficult, but our staff were won over from the word 'go'."
Excellent Reporting Facilities
"No business system is worth a thing unless the information it provides is both meaningful and trustworthy. S5 excels in this respect. Access to data is very easy. Our staff really like S5's reports, and the system quickly gained their trust and respect in this area.
We often output reports to Excel spreadsheets for further manipulation. Integration between S5 and Excel is very good. As our staff were already highly skilled in Excel data manipulation, this facility to easily export reports to Excel is very powerful for HwCg."
A Stable and Reliable System
"We've been running S5 for more than 3 years now, and the system has proved to be amazingly stable. We've never had an instance of data corruption, which is highly unusual for a system of this size. If the database became corrupt, then we'd lose time and a lot of effort in restoring data integrity; and obviously have to reprocess all the data for that period again and reapply any updates too. It wouldn't just be the downtime either. Events like that affect staff morale too, having to do everything twice. And that would lead to staff unhappiness with the system. We've found de Facto S5 to be extremely stable, and that's good news for our business."
Integrated CRM - a Definite Plus Point
"de Facto S5's integrated CRM system was a major reason for us in choosing the system. Customer related information is instantly accessible wherever you are in the system. In the future we hope to make much greater use of this module."
The Benefits of Improved Access to Information
"The outstanding reporting facilities have given us a much better view of the financial and other information at the heart of our processes. It's simply much more accessible than we were used to. Where previously only the core management team had access to everything, now information is available much more widely, exactly as it is needed. Our people are much better informed, for example, of whether we will profit or not through a particular deal. Whenever we are dealing with a customer, we can see exactly what they bought in the past year, and this helps our efficiency and also aids customer satisfaction too."
First Class Support
"Support for the product has been good throughout, and the various developments in how De Facto has structured their support delivery have added to that feeling. We've found the support staff to be very knowledgeable and they've always responded to our queries in a timely fashion. The ability to log calls, to receive notifications and for us to monitor the progress of our issue online is very useful. We've total faith in them, and know that if we ask for help we'll always receive it. Usually it's just us using a process incorrectly, but a simple call to their help desk results in a fast and friendly solution."
To find out how de Facto S5 can benefit your business, Contact Us now on 01473 417 200 or Email Us.
Successful implementation in a highly condensed timeframe.
