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Quickly sizing up the requirements, the whole planning, implementation and training cycle was condensed into a mere 8 weeks, with de Facto specialists on hand whenever necessary.
Kiowa's old systems enforced ways of working which were rigid
and limiting. With de Facto S5 the roles were reversed, their
staff were in control of the system rather than being at the
mercy of it. Martin elaborated:
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With de Facto S5 the system works for us,
it's so much more customer orientated than our previous
one. When they approached us, de Facto said 'what can we
do to make your life easier?' We do a lot of assembly work,
it often took longer to bill the products than it did to
assemble them! Now the fly
kitting facilities of S5 enable us to automatically
create works orders,
deduct stock,
pull through the customer
discounts, and it's costed at
the same time. As a result, our people's jobs have changed
drastically. S5 has freed them up with its powerful processes
so that they can be more focussed on attending to our customers.
Again, setting up S5 so that it stops us going into negative
stock has enforced awareness of stock levels, and has focussed
our teams' minds on stock
control. This is an area where previously we had a
lot of problems.  |
Power,
Flexibility, and Ease Of Use| |
S5's 'base-on' facility
is exceptional. It saves us so much time. Also S5
Vistas, and Excel
via ODBC are real winners for reports. Our customers
can have exactly what they want, in an easy to read format
on paper, or fully interactive in a spreadsheet. |
S5 has proved that its flexibility is an asset too:
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It's flexibility suits
our business, where we do both 'fly' and
permanent kitting, and use the system to handle all our production
planning too. |
Their operation has really benefitted from S5's ease of use:
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S5 is extremely
user-friendly. It has logical screens, so things
are in the same position in similar screens. However
something is done, it will be done in a consistent manner
elsewhere, saving time on both learning and using the
system. |
Our
Customers Benefit from S5| |
'You have an incredible system!' They are
constantly asking us to retrieve information, often from
more than a year ago, and S5 enables
us to find it in an instant. And what's good for our customers
is ultimately good for us! |
Support
You Can Trust| |
We know that with de Facto, if we have an
issue, then it will be dealt with, and not left. Unlike
many companies, de Facto sells and supports their
own product, and you can always talk to someone who knows
- it's that sort of organisation! We are really confident
that if something is needed from de Facto, then it will
be done. |
Customer Profile
Kiowa is one of the leading suppliers of components to OEM and Maintenance operations, servicing the Manufacturing, Food, Agricultural and Engineering industries throughout the UK. It is an independent, family-owned company, founded in 1991.
In addition to it core activity of assembling in-bought components, Kiowa also manufactures its own parts. Kiowa has an in-house plastic machining and fabrication department. It also has an extensive stock library and manufacturer database.
Key Achievements
| • | Successfully implemented the system in extremely tight timescale. |
| • | Have enabled Kiowa’s team to spend more time with customers, as a result of S5’s powerful features and processes. |
| • | The benefits of the system are apparent to Kiowa’s customers, not just to themselves. |
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