HwCg

 “ ERP Solution for a Dynamic, Expanding Wine Importer and Trader”

Kieth Anderson, IT Manager at HwCg describes why they needed to find a new ERP system: "When HwCg began, we initially started with a business system called Vinopac. It was a small system, and we felt that it had effectively come to the end of its development cycle. We felt that it wasn't moving forward, and that support was poor. We were expanding rapidly, and the system couldn't keep up with our evolving demands.

 Evaluating New Systems

We surveyed the field of suitable replacement systems by communicating with as many company directors in our field as possible. We took their advice and looked into a number of ERP solutions. We were recommended de Facto S5, and told that it was a 'must see' system.

 A Smooth Implementation Process

The process went exceptionally well. I have a long history in IT, and believe me, I've seen projects go wrong many times. Due to the particular situation we found ourselves in, we needed to have the system up and running a mere 6 weeks from first seeing it! De Facto's implementation team supported us throughout the process, and from the moment we went live, all our processing was in place, and working well. Between us, we achieved an amazing result!

 Training and Change

Our team attended De Facto's major training sessions, and in turn, engaged in knowledge transfer with our staff. They got used to the system extremely quickly, and within two or three days were at home with S5. Managing change is sometimes difficult, but our staff were won over from the word 'go'.

 Excellent Reporting Facilities

No business system is worth a thing unless the information it provides is both meaningful and trustworthy. S5 excels in this respect. Access to data is very easy. Our staff really like S5's reports, and the system quickly gained their trust and respect in this area.

We often output reports to Excel spreadsheets for further manipulation. Integration between S5 and Excel is very good. As our staff were already highly skilled in Excel data manipulation, this facility to easily export reports to Excel is very powerful for HwCg.

 Integrated CRM - a Definite Plus Point

de Facto S5's integrated CRM system was a major reason for us in choosing the system. Customer related information is instantly accessible wherever you are in the system. In the future we hope to make much greater use of this module.

 The Benefits of Improved Access to Information

The outstanding reporting facilities have given us a much better view of the financial and other information at the heart of our processes. It's simply much more accessible than we were used to. Where previously only the core management team had access to everything, now information is available much more widely, exactly as it is needed. Our people are much better informed, for example, of whether we will profit or not through a particular deal. Whenever we are dealing with a customer, we can see exactly what they bought in the past year, and this helps our efficiency and also aids customer satisfaction too.

 First Class Support

Support for the product has been good throughout, and the various developments in how De Facto has structured their support delivery have added to that feeling. We've found the support staff to be very knowledgeable and they've always responded to our queries in a timely fashion. The ability to log calls, to receive notifications and for us to monitor the progress of our issue online is very useful. We've total faith in them, and know that if we ask for help we'll always receive it. Usually it's just us using a process incorrectly, but a simple call to their help desk results in a fast and friendly solution."

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About de Facto S5 for the Wine and Drinks Market

Wine and Drinks companies operate in a tough market, with ever increasing customer demands. De Facto Software is fast making inroads into the Wine and Drinks marketplace with industry specific functionality within a standard package that is extremely flexible. de Facto S5 provides a host of powerful features for your market as standard:

Unlimited Pricing options, CRM and Telesales, EDI with the Multiples and large customers, Electronic Integration with LCB and Octavian, Business Intelligence for reporting, graphing, MAT's, Brand Marketing, Costing and Analysis.

 de Facto S5 for the Wine and Drinks Marketplace